What our customers have to say about Blue Tongue Carpets. Below is a list of some of our customer's feedback over the years. For the purpose of confidentiality Surnames & address have been withheld.
They are in no particular order - I am just adding them as & how I pluck them from the old file on the shelf. Thanks for reading! For those customers below that have taken the time to write, post & email us these kind words of support - I THANK YOU!!
November 2009 Trudy Waitara
Dear Stephan, your carpet team came to my home last Monday. I still can't get over how wonderful they were, how hard they worked moving all of my heavy furniture and nothing was a problem for them. Most of all their honesty, they found $1,200 under my mattress. I am still very emotional and overwhelmed by them for handing it to me, I would never have known it was there. I think it was the moneMinisterRudd gave us last year?
They could have kept it. Yesterday when I was putting things into place I found a large jar with $2 coins, I did not know I had that either, could have been my son's from years ago? I have told everyone about them and will do so forever, as I had lost faith in the human race till Monday. I will be forever grateful to these beautiful young men, it is not often that there are honest people around. Their parents must be so very proud of them and can be trusted anywhere it is such a good feeling.
The place looks very nice they did a great job! I hope they have a good healthy life and become millionaire's, they deserve it all. Kind regards with my gratitude from Trudy dV
Kind regards with my gratitude from Trudy dV
March 2012 Katherine W Dee Why
Hi Stephan, I would like to take the opportunity to thank you for your exceptional service. I understand this has been an extremely stressfull job for you however the professional way in which you have handled the matter ensured that no stress or inconvenience was passed onto myself. I certainly will be recommending your service to anyone looking for flooring.
March 2012 Pat S Newport.
Dear Stephan, When I was looking for carpet and flooring for my unit following a disastrous water damage event, I was told that you were a "good guy to do business with". I went to many carpet and flooring places seeking good quality and good value products.
I was impressed with your sincerity and advise and I decided to trust my instincts and use your products and services.
It was one of the best decisions that I have ever made. At that time I had been traumatised by the disastrous event that meant I needed to replace my floor coverings and some furniture. I was disgusted with my insurance company that had left me to struggle through a very expensive and difficult time with only minimal assistance. Your kindness and understanding at that time was greatly appreciated. Your "after sales" integrity is exemplary.
It was over a year after installation when I contacted you about a minor problem with the flooring and you were on my doorstep the next morning and had the problem fixed quickly using your own time and effort. Some time later when a major fault appeared in the product that you had recommended, you went "into bat for me" and contacted the supplier and insisted that the product be replaced without charge - and it was.
That is what I call exceptional service and I sincerely thank you. I will continue to recommend "Blue Tongue Carpets". Stephan, you are indeed a Very "good guy to do business with".
Heartfelt thanks, Pat.
January 2011 Barry & Liz S Wst Pymble.
Hi Stephan, many thanks for all your help with the selection of our new carpet. We found you to be very helpfull in advising us with our selection/needs. Also the carpet layers Graham and Russell were very professional and did an excellent job. Nothing seemed to be too much trouble.
Once again thanks, Barry & Liz S.
March 2006 Dr. JP ACT.
"Dear Stephan, I'd just like to thank you and your team for laying our carpet efficiently. I'm sure our new tenants will be very happy with it.
Your sincerely Dr JP".
March 2009 Delmege Residential Collaroy.
Stephan, just a quick note to say THANK YOU - I always try to send business your way as I believe in the service you offer & can honestly say I have complete faith in your work ethic & your business.
Regards Angela S.
December 2004 Trevor A F Turramurra.
Stephan, just a short note to express our appreciation for the quality re-carperting you have recently completed at our home at Turramurra. Your carpet layers did an excellent job, we were more than happy with the finished product. We would have no hesitation in recomending Blue Tongue for the supply & laying of carpets to anyone who cares to contact us.
Regards Pam & Trevor F.
July 2008 Rosemary T Dee Why.
Hi Stephan, the carpet looks great, and the guys were really cheerful and pleasant and did a great job. Your recommendation on the carpet colour and pattern was spot-on, and looks fantastic. It is so good it makes the flow through the house look much better, even the stairs looka litle bigger.
Thank you, Rosemary.
November 2007 Jeff G Avalon.
Hi Stephan, I just want to send you a quick note to thank you for the service that you have given us with our new carpet. Your professionalism, advise, attention to detail and general great customer service has been exceptional! We will certainly be recommending you to any of our friends who are in the market for new flooring.
March 2004 Anita G Collaroy.
Dear Stephan Re: Thank You I would like to thank you for the great job you did with the removal of my old carpet and installation of my new carpet last month. When I first visited your store and spoke to you of my carpet requirements, I was immediately impressed by your professional manner, and your willingness to focus your attention on addressing both my carpet requirements (using factory specials was a great suggestion) and the logistic issues involved. This required removing the old carpet prior to other renovations being completed, and then installing the new carpet on a different date once these works were completed.
As I work, the rest of our contact was via the telephone and again I was impressed with your regular communication when measuring for a quote, removing the old carpet and then installing the new carpet. I also really appreciate the personal attention and effort you took to make suggestions on how some things could be done in a better way, and your mdown to earth manner.
The entire process was easy and efficient, there was a minimum of fuss, and in addition there was no need for me to take time off from work to be there. My career background is in a client service industry and your client service exceeded my expectations. The job was not a high dollar one, but I felt like an important customer throughout. I certainly feel like a happy customer now & would not hesitate to recommend you to my friends and family. Thank you for doing the job so well, it was a pleasure doing busines with you.
I am more than happy for you tom use this letter as a tesimonial. Good luck with the future sucess of your business.
Yours Sincerely Anita G
PS. Thank you for the free mats, they were received in good order. This is another example of the value added service you provide.
April 2008 Warren & Carole S Dee Why Wst.
Dear Stephan, I refer to your recent supply and installation of quality carpet at our home and commend your carpet layers for their competence, friendliness and experience in their work. Your total involvement in the process from competitively quoting to supervision of all aspects of the job was greatly appreciated. We would have no hesitation in recommending you and your company to anyone.
Yours sincerely, Warren and Carole S.
October 2007 David & Lynlee R Warriewood.
Dear Stephan I am writing in regards to the carpet that was laid in our townhouse in September. We are very happy with the carpet and the layers did a very professional job so thank you. You were highly recommended to us by our friends Murray & Kirsty B. Thank you for your understanding & please feel free to contact me at any time.
Best regards Lynlee R.
May 2013 Derek & Carol H Clareville
Just a thank you note for the job you & your boys did on the bedroom & dressing room floor, We can't believe how good it looks and why we didn't do it earlier. Thanks also for the new strip on the top of the stairs and for finally solving the problem by the front door with the bouncy floor.
Thanks again and all the best, Derek.
February 2011 John S Newport
Stephan, thank you once again for being so quick with the job.
June 2013 Michele D Dee Why
Hey Stephan, just to let you know I am thrilled with the timber floor and carpet! Andrew, Mitch & yourself were all very professional. I would recommend your company & the boys to anyone who asks.
Thanks again! Michele.
April 2011 Kerry C Newport
Hi Stephan, Thank you for your prompt organising of our carpeting. Grahame was wonderful. Being able to come a day early suited us hugely - allowing us to move furniture into those rooms ahead of time and get it out of boxes. He did a wonderful job and the carpet looks gorgeous.
I would be more than happy to recommend you for any future jobs you may have.
Thanks and regards Kerry.
June 2012 Peter C Collaroy Plateau
Hi Stephan, I would like to say thank you for your assistance with our carpets & floorboards for our new house!
You really do have a much higher level of service, knowledge & professionalism than all others I have met in my brief exposure to the flooring industry.
Andrew did an amazing job - very happy with his work.
I wish you every success in your new location & will not hesitate to recommend your business to friends & family.
January 2012 Nigel S Avalon
Stephan gooday - the boys did a terrific job yesterday particularly in the heat. The carpet looks great & Di & I are both thrilled.
June 2012 Adam K Manly Vale
Hi Stephan, Thank you for the prompt response to our concern.
Grahame has laid the carpet perfectly without leaving any means which means a fantastic quality finish we are very happy with. We appreciate how swiftly you were able to arrange installation also, so overall great customer service upon which we have already recommended Blue Tongue to family.
Kind regards, Adam.
The following are comments customers have added to our old "Customer Feedback Forms" - they are all anonymous.
* The whole service that your excellent company provided our family with deserves a 10/10. I can't tell people how nice it is to find a company who does far more than they promise. Renovating our house your company was our best find! Your a Star!! Thanks!
* Stephan & all the team at Blue Tongue were most obliging & very helpfull in all aspects.
* The layers, Grahame & Brendan were extremly well mannered, efficient, professional & friendly. I will certainly come back for the rest of my rooms. I WILL recommend you to all of my friends.
* An absolute pleasure to do business with.